Shipping policy

Although Secrets are worth sharing, we aren't going to out you, babe!

Every order is sent in 100% discreet packaging - no logos, no cheeky hints, no one but you will know whats inside. Think of it as a little secret between us.

So go on, treat yourself (or someone else)... your goodies will arrive safe, sound and totally undercover. 

 

Order Processing

 

All orders are processed and prepared for shipping on the next business day after payment has been received. Please be aware that if you place an order on a weekend or public holiday, processing will begin on the following business day.

 

Delivery Times

 

We ship all our products from our Newcastle, Australia location, and currently only offer shipping within Australia. Unfortunately, we do not offer international shipping at this time.

Once your order has been processed and dispatched, you can expect the following estimated delivery times. Please note these times are based on the standard delivery networks of our shipping partners and can be subject to delays beyond our control.

Standard Post

NSW, VIC, QLD, ACT: 3-7 business days

SA, TAS, NT, WA: 7-10 business days

Express Post

1-3 business days

 

Multiple Shipments

 

We source our products from a number of different suppliers and manufacturers. For this reason, your order may arrive as a single package or as multiple packages arriving on different days. You will be notified of any split shipments via your tracking information.

 

Order Cancellations

 

We understand that circumstances can change. If you need to cancel your order, you must do so before it has been dispatched for delivery. Once your order is in transit, it is no longer possible to cancel it. In this case, the order will fall under our refund and returns policy.

For any questions about your order or our shipping policy, or to request a cancellation, you can:

  • Email us at secrets@confessionsboutique.com.au
  • Message us on Facebook Messenger
  • Call our store during business hours