Terms & Conditions
TERMS AND CONDITIONS
Last updated: October 2025
We get it - policies aren’t sexy, but trust is. These Terms keep things clear, fair, and safe for everyone who visits or shops with us. We believe confidence, pleasure, and privacy go hand in hand - and these Terms simply ensure that same care extends to how we operate.
By using our website or making a purchase, you agree to the Terms below. If something doesn’t feel right, please don’t hesitate to get in touch - we’re here to help.
1. Who We Are
Confessions Boutique is owned and operated by Bada Bing Developments Pty Ltd (ABN 27677525683), trading as Confessions Boutique (“we”, “our”, “us”).
We’re an Australian luxury adult retailer offering intimate wellness products, accessories, and experiences - both online and in-store. Our online shop is securely powered by Shopify Inc., our trusted e-commerce partner.
2. Adult Content Disclaimer
This website contains products and content intended for adults. By accessing or purchasing from Confessions Boutique, you confirm that you are 18 years or older and that it’s legal for you to view and purchase such material in your location.
3. Eligibility & Responsible Use
You agree to use our site and products responsibly and respectfully. Please don’t use our services for anything unlawful, unsafe, or unauthorised.
4. Orders, Pricing & Payment
All prices are displayed in Australian dollars (AUD) and include GST where applicable.
We reserve the right to update pricing, limit quantities, or refuse service if necessary - though we’ll always act fairly and in good faith. Payments are securely processed through Shopify Payments and trusted partners.
Before checking out, please double-check your billing and delivery details. We can’t take responsibility for delays or losses caused by incorrect information.
Nothing in these Terms limits your rights under the Australian Consumer Law, but we’re not responsible for changes in personal preference or expectations that go beyond a product’s described purpose.
5. Account Responsibility
If you create an account with us, please keep your login details private. You’re responsible for any activity that happens under your account, so let us know straight away if something doesn’t look right.
6. Shipping & Delivery
We ship all orders quickly and discreetly because privacy matters. Delivery times may vary depending on your location and carrier delays - but we’ll always do our best to keep things smooth and timely.
For full details, see our Shipping Policy.
7. Returns & Exchanges
We want you to love what you buy, but we also take hygiene seriously. Due to the intimate nature of our products, most items can’t be returned once opened or used.
We happily offer refunds or exchanges on faulty or damaged items in line with Australian Consumer Law, and store credit or exchange for unopened items returned within 30 days of purchase.
You can find the finer details in our Return Policy.
8. Warranty Information
Each product we carry is crafted for quality and longevity. Some manufacturers offer their own warranty periods - these vary by brand and product type.
If your item develops a fault after 30 days and is still within the manufacturer’s warranty period, we recommend contacting the manufacturer directly for repair or replacement options. Of course, we’re always happy to assist where we can.
Nothing in these Terms limits your rights under the Australian Consumer Law.
9. Product Representation & Quality Guarantee
We take pride in offering products that meet our high standards for quality, design, and pleasure. Each item is described honestly and as accurately as possible, based on manufacturer details and our own experience.
While we do our best to ensure colours, materials, and packaging match what you see online, small variations may occur. Everyone’s body is different, so results and experiences can vary from person to person.
If a product arrives faulty, damaged, or unsafe, we’ll repair, replace, or refund it in line with your rights under Australian Consumer Law.
Nothing in these Terms limits those rights, but we can’t take responsibility for issues that fall outside a product’s described purpose - or for results that differ from personal expectations.
10. Promotional Communications
When you shop with us, subscribe, or create an account, you’re giving us permission to send the occasional update - from new arrivals to special offers.
You can unsubscribe anytime, but we promise to keep our messages classy and relevant.
11. Third-Party Services & Links
Our site may link to other websites or tools (like payment gateways or social media). We’re not responsible for what happens on those platforms, so please check their own terms and privacy policies before engaging with them.
12. User Contributions & Confessions
If you share feedback, ideas, or a “confession” with us, you agree that we can use it - anonymously unless you’ve said otherwise - in our marketing or communications.
We’ll never disclose your identity without permission, and we’ll treat every confession with the same discretion and respect you expect from us.
13. Intellectual Property
All content on this website - including imagery, copy, and design - belongs to Confessions Boutique or our partners. You’re welcome to enjoy it, but please don’t copy or distribute it without our written consent.
14. Privacy & Personal Information
Your privacy is deeply important to us. Our Privacy Policy explains how we collect, use, and protect your personal information.
15. Responsible Purchasing & Safe Use
Our products are made for adults - and designed to enhance pleasure safely. Please follow all product instructions, use responsibly, and stop immediately if you experience discomfort.
Confessions Boutique can’t be held responsible for misuse, injury, or adverse reactions resulting from improper use. Always clean, store, and maintain items as recommended by the manufacturer.
If you have any health concerns or medical conditions, we encourage you to speak with a qualified healthcare professional before use.
16. Advice, Guidance & Product Recommendations
We’re here to help you make informed, confident choices - but we’re not medical experts.
Any recommendations, advice, or content we share (online, in-store, or elsewhere) are provided for general guidance and personal enjoyment only, not as medical or therapeutic advice.
Individual results vary, and if you’re unsure whether a product is right for you, please consult a healthcare professional before use.
17. Limitation of Liability
We stand behind the quality of our products and services and always act with care. However, we can’t guarantee that your experience will be completely free from interruptions, errors, or external factors outside our control.
To the extent permitted by law, Confessions Boutique (and anyone working on our behalf) is not liable for any loss or damage that isn’t directly caused by us. If a claim arises, our total responsibility will never exceed the amount you paid for the product in question.
18. Force Majeure
Sometimes things happen that are out of everyone’s hands. We’re not responsible for delays, interruptions, or failures to perform when caused by events beyond our reasonable control - including natural disasters, supply shortages, courier disruptions, cyber incidents, or government restrictions.
19. Severability & Interpretation
If any part of these Terms becomes invalid or unenforceable, the rest still applies. We’ll adjust only what’s necessary to keep things fair, legal, and consistent with Australian law.
20. Dispute Resolution & Governing Law
We follow the guidance of the Australian Competition and Consumer Commission (ACCC) and always aim to resolve any issue quickly and fairly.
If something goes wrong, please reach out to us first - we’ll do everything we can to make it right.
If we can’t resolve the matter together, any dispute will be handled under the laws of New South Wales, Australia, in accordance with the Australian Consumer Law.
21. Contact Us
If you have questions, concerns, or feedback about these Terms, we’d love to hear from you.
Please reach out via our Contact Us page - we’ll respond with the same care, discretion, and respect we bring to everything we do.
22. In Plain English
We’ve written these Terms in plain English because your trust matters to us. If anything feels unclear, just ask - we’ll explain it, no fine print needed.
