Refund & Exchange Policy

Return Policy

Last updated: October 2025

At Confessions Boutique, we understand that every purchase is personal. Because our products are intimate in nature, we’re unable to accept returns on most items. If something isn’t quite right, we’ll handle your request with care, discretion, and the highest hygiene standards.

Our goal is to keep things simple, transparent, and fair - so you can shop with complete confidence.

This policy applies to all purchases, both in-store and online.

1. Faulty or Damaged Items

If your item arrives damaged, defective, or develops a fault within 30 days, you may be eligible for a replacement or refund, in line with the Australian Consumer Law.

All requests must be accompanied by your receipt or proof of purchase.

We may need to inspect the item before confirming your refund or replacement. For online orders, please contact us before returning your purchase so we can guide you through the process.

Some manufacturers also provide their own warranty periods beyond our 30-day policy. If your product develops a defect after 30 days and is still within the manufacturer’s warranty period, please contact them directly for assistance.

2. Change of Mind or Exchanges

We know that sometimes you might change your mind - and that’s okay. We’re happy to offer a store credit or exchange within 30 days of purchase or delivery, provided the item is:

  • Unopened and unused

  • In its original packaging, with the tamper seal intact

  • Accompanied by your receipt or proof of purchase

3. How to Start a Return or Exchange

The easiest way to begin is to visit us in-store, where our team can help you directly.

If you’re unable to visit, please contact us and we’ll walk you through the steps.

For online orders, return shipping costs are the responsibility of the customer.

4. Product Information & Experience

We describe each product’s features and intended use to the best of our ability, based on information provided by the manufacturer. Everyone’s experience is different - so while we stand by the quality of our range, we can’t guarantee identical results for every individual.

5. Our Promise

Whether you visit us in-store or contact us online, you can expect a discreet, fair, and thoughtful approach - because your confidence and trust mean everything to us.

We’re here to educate, inspire, and ignite

Step inside and discover your sensual self

Designed with women and couples in mind, our boutique is an intimate, elegant space where you’re invited to explore desire without hesitation, judgment, or shame.