We want you to be completely satisfied with your purchase from Confessions Boutique. If you're not, our return policy is outlined below.
We offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must meet the following criteria:
To initiate a return, please contact us at secrets@confessionsboutique.com.au.
Please Note: All return shipping costs are the responsibility of the customer.
Once your return request is accepted, we will provide you with a return address and instructions on how to send your package back to us. Items sent back without first requesting a return will not be accepted.
Please inspect your order as soon as it arrives. If you receive an item that is defective, damaged, or incorrect, please contact us immediately at secrets@confessionsboutique.com.au. We will evaluate the issue and work to make it right.
To protect the health and safety of our customers, certain items cannot be returned. These include:
We also do not accept returns for sale items or gift cards. If you have questions about whether your specific item is eligible for a return, please contact us.
The fastest and most efficient way to exchange an item is to follow our return process. Once your return is accepted, you can make a new, separate purchase for the item you would like instead.
After we receive and inspect your returned item, we will notify you via email about the status of your refund. If your return is approved, your refund will be processed and automatically applied to your original payment method. Please be aware that it may take some time for your bank or credit card company to process and post the refund.